Frequently Asked Questions

Everything you need to know about our ethical, plant-based essentials.

Are all your products 100% vegan and cruelty-free?

Yes, absolutely. We never use animal-derived ingredients like beeswax or honey, and we never test our products or ingredients on animals.

How should I store my handmade natural products?

Since our products are made without synthetic preservatives, we recommend storing them in a cool, dry place away from direct sunlight to maintain their potency and freshness.

What is your shipping policy for eco-friendly delivery?

We ship using 100% plastic-free, recyclable packaging. Most orders are processed within 2-3 business days and shipped via carbon-neutral carriers whenever possible.

Can I return a product if it doesn't suit my skin type?

We offer a 30-day satisfaction guarantee. If a product isn't right for you, please contact our support team to initiate a return or exchange for a more suitable alternative.

Do you use synthetic fragrances or dyes?

No. All of our scents are derived from pure essential oils and plant extracts, and our colors come from natural clays, herbs, and botanicals.

What payment methods do you accept?

We accept all major credit cards, PayPal, and eco-conscious digital payment options like Apple Pay and Google Pay for a secure checkout experience.